Business | Oldham College

What will I learn on my apprenticeship?

Level 2 Intermediate Apprenticeship in Business Administration

Duration: 13 months

Level 3 Advanced Apprenticeship in Business Administration

Duration: 15–18 months

Level 2 Intermediate Apprenticeship Standard in Customer Service Practitioner

Duration: 13 months

Level 3 Advanced Apprenticeship Standard in Team Leader/Supervisor

Duration: 24 months

Level 5 Higher Apprenticeship in Operations Manager

Duration: 24 months

These qualifications build foundations in administrative, customer service, and management practices for apprentices. Apprentices will gain skills and knowledge in a variety of administrative and management duties. At all levels, apprentices will undertake a variety of units within the qualification, some theory-based, but the majority competency-based.

At Level 2, units include: communication in a business environment, principles of providing administrative services, understanding employer organisations, and developing working relationships with colleagues, to name a few.

At Level 3, units include: managing personal and professional development, principles of business, principles of administration, principles of business communication and information, and managing and delivering presentations, to name a few.

Level 3 reflects the skills and knowledge required of those in an administrative role with accountability.

There are no formal entry requirements for this qualification; however, an initial assessment will take place to ensure the apprentice is capable of reaching the required standards.

At Level 5, apprentices will be expected to create and deliver operational plans, manage projects, lead and manage teams, manage change, demonstrate financial and resource management, and provide coaching and mentoring.

At this level, entry requirements are occupational (workplace) competence and a minimum of GCSE grade C (or equivalent) in maths and English.

How will I be assessed?

These qualifications are delivered both on and off the job. Apprentices spend four days per week in the workplace and one day per week at college.

At both levels, apprentices will be assessed throughout the apprenticeship in the workplace by a variety of methods, including observation, professional discussion, reflective accounts, product evidence, and questions and answers.

At college, apprentices will be taught theory, which is then tested via a number of online exams. At Levels 2 and 3, there are three mandatory exams to be passed. These exams are multiple choice and cover topics in communication, business operations, and administrative practices.

At Level 5, apprenticeship delivery is on and off the job, with four days in the workplace and one day per week in college.

Management theory and knowledge will be delivered in the classroom and then tested via exam board assignments. In the workplace, assessment will be completed throughout the course by an industry specialist, with current, up-to-date knowledge, through a variety of professional discussions, product evidence, assignments, and reflective accounts.

What will my apprenticeship lead to?

Apprentices will gain a range of skills, which will help them to build a career path.

Completion of the Level 2 course can lead to jobs including:

Data Entry Clerk
Office Junior
Administration Assistant
Receptionist
Customer Services Adviser

Completion of the Level 3 course can lead to jobs including:

Administration Officer/Executive
Administration Team Leader/Office Supervisor
Personal Assistant
Secretary
Team Leader

Completion of the Level 5 apprenticeship can lead to promotion within your organisation/industry, or new job opportunities as:

Department Manager
Divisional Manager
Operations Manager
Regional Manager
Area Manager

Cost of my apprenticeship

Contribution Rules

16-18 Where the employer has under 50 employees and they are not a levy paying employer the learner is fully funded by the government, this rule also applies to 19-24 year old who are Care Leavers or in possession of an Educational Healthcare Plan
16-18 Where the employer has 50 or more employees and they are not a levy payer there will be a 5% charge with the government paying the remaining 95%. The 5% contribution will be invoiced as per the table above.
16-18 Where the employer is a levy payer, 100% of the funding will be claimed from their digital account on a monthly basis where the payments are scheduled according to the length of the learner's programme
19+ All employers that are not a levy payers there will be a 5% charge with the government paying the remaining 95%. The 5% contribution will be invoiced as per the table above.
19+ Where the employer is a levy payer, 100% of the funding will be claimed from their digital account on a monthly basis where the payments are scheduled according to the length of the learner's programme

Incentives

16-18 The employer will receive £1,000 incentive, 50% at 90 days following enrolment and 50% at 365 days following enrolment assuming the student is still employed and active on the Apprenticeship. The employer will need to invoice the college for this at that time and confirm their eligibility to make the claims at that point. This applies to Apprenticeship Frameworks only and not new Standards.
19-24 Where an employer has an Apprentice under the age of 25 where their earnings are below £43,000 per year the employer does not have to pay National Insurance Contributions (NIC's). Correct at the time of publication, check the HMRC section on gov.uk website

How to apply

You can apply for this programme via the Apply Now button, at the top.

If this course area is available as an apprenticeship, this will show under 'Study Option' on the right-hand side, just below the Apply Now button. You can view all of our apprenticeship vacanices and subjects by clicking the 'Apprenticeships' in the top menu.