Travel & Tourism Level 2

Throughout the Level 2 Travel and Tourism course, you will complete a range of practical and engaging units designed to develop your knowledge of the industry and prepare you for further study or employment.

During Term 1, you will explore the importance of excellent customer service and learn how travel and tourism organisations meet the needs and expectations of different customers. You will investigate the structure of the UK travel and tourism industry, including how different organisations work together. You will also explore career opportunities, assess your skills and create a career plan linked to your future goals.

In Term 2, you will learn how travel agencies operate and how they provide advice, information and booking services to customers. You will develop your creativity by planning promotional activities for a travel and tourism product, service or destination. You will also investigate heritage and cultural tourism, exploring how historic sites, traditions and cultural attractions appeal to visitors.

During Term 3, you will work with others to plan and organise an event, developing valuable skills in teamwork, communication, budgeting, promotion and problem-solving. You will also explore how airports and airlines operate, including the passenger journey, airport facilities, airline services and career opportunities within the aviation industry.

Topics include:

• Customer Service
• The UK Travel and Tourism Industry
• Career Planning for Travel and Tourism
• Travel Agency Operations
• Promotions in Travel and Tourism
• Heritage and Cultural Tourism
• Organising an Event
• Know About Airports and Airlines.

You will take part in practical projects, employer encounters, industry visits and work-related activities that bring your learning to life. These experiences will help you understand how travel and tourism organisations operate while developing valuable transferable skills such as customer service, communication, teamwork, organisation, sales, promotion and problem-solving. You will also build your confidence and learn about the professional behaviours expected by employers.

The course is assessed by:

• Examinations
• Practical assessments
• Written work
• Interviews
• Presentations
• IT assignments
• Role play
• Reports
• Group work.

Travel and tourism is a diverse and exciting global industry offering a wide range of career opportunities. On this Level 2 course, you will explore key sectors including airlines, airports, accommodation, travel agencies, tour operators, visitor attractions, heritage and cultural tourism, and conferences and events. You will learn how these organisations work together to create positive experiences for customers and support the wider visitor economy. 

After successfully completing the course, you could progress to a Level 3 Travel and Tourism programme, an apprenticeship or employment within the industry. Career opportunities include cabin crew, airport ground staff, travel consultant, holiday representative, tour guide, events assistant, hotel team member and roles within cruise operations, visitor attractions and heritage tourism.