Business

Level 2 Intermediate Apprenticeship in Business Administration

Duration: 13 months

Level 3 Advanced Apprenticeship in Business Administration

 Duration: 15–18 months

Level 2 Intermediate Apprenticeship Standard in Customer Service Practitioner

Duration: 13 months

Level 3 Advanced Apprenticeship Standard in Team Leader/Supervisor

Duration: 24 months

Level 5 Higher Apprenticeship in Operations Manager

Duration: 24 months

These qualifications build foundations in administrative, customer service, and management practices for apprentices. Apprentices will gain skills and knowledge in a variety of administrative and management duties. At all levels, apprentices will undertake a variety of units within the qualification, some theory-based, but the majority competency-based.

At Level 2, units include: communication in a business environment, principles of providing administrative services, understanding employer organisations, and developing working relationships with colleagues, to name a few.

At Level 3, units include: managing personal and professional development, principles of business, principles of administration, principles of business communication and information, and managing and delivering presentations, to name a few.

Level 3 reflects the skills and knowledge required of those in an administrative role with accountability.

There are no formal entry requirements for this qualification; however, an initial assessment will take place to ensure the apprentice is capable of reaching the required standards.

At Level 5, apprentices will be expected to create and deliver operational plans, manage projects, lead and manage teams, manage change, demonstrate financial and resource management, and provide coaching and mentoring.

At this level, entry requirements are occupational (workplace) competence and a minimum of GCSE grade C (or equivalent) in maths and English.

These qualifications are delivered both on and off the job. Apprentices spend four days per week in the workplace and one day per week at college.

At both levels, apprentices will be assessed throughout the apprenticeship in the workplace by a variety of methods, including observation, professional discussion, reflective accounts, product evidence, and questions and answers.

At college, apprentices will be taught theory, which is then tested via a number of online exams. At Levels 2 and 3, there are three mandatory exams to be passed. These exams are multiple choice and cover topics in communication, business operations, and administrative practices.

At Level 5, apprenticeship delivery is on and off the job, with four days in the workplace and one day per week in college.

Management theory and knowledge will be delivered in the classroom and then tested via exam board assignments. In the workplace, assessment will be completed throughout the course by an industry specialist, with current, up-to-date knowledge, through a variety of professional discussions, product evidence, assignments, and reflective accounts.

Apprentices will gain a range of skills, which will help them to build a career path.

Completion of the Level 2 course can lead to jobs including:

• Data Entry Clerk

• Office Junior

• Administration Assistant

• Receptionist

• Customer Services Adviser

Completion of the Level 3 course can lead to jobs including:

• Administration Officer/Executive

• Administration Team Leader/Office Supervisor

• Personal Assistant

• Secretary

• Team Leader

Completion of the Level 5 apprenticeship can lead to promotion within your organisation/industry, or new job opportunities as:

• Department Manager

• Divisional Manager

• Operations Manager

• Regional Manager

• Area Manager