Travel & Tourism Level 3 (1-year)

Throughout the Level 3 Travel and Tourism course, you will study a range of engaging units that develop your understanding of the industry and prepare you for higher education, apprenticeships or employment.

During Term 1, you will investigate the structure and importance of the UK travel and tourism industry, including the organisations, sectors and external factors that influence it. You will explore how excellent customer service contributes to business success and learn how organisations meet the needs of different customers. You will also research career opportunities, assess your own skills and prepare for recruitment and selection within the industry.

In Term 2, you will investigate a range of UK, European and worldwide destinations and consider what makes them attractive to different types of visitors. You will explore the role of hospitality within travel and tourism, including accommodation, food and beverage services and the importance of the customer experience. You will also develop practical tour-guiding skills by researching, planning and delivering an informative and engaging guided tour.

During Term 3, you will focus on the aviation industry. You will explore the role and responsibilities of cabin crew, including safety, customer service, teamwork and emergency procedures. You will investigate how UK airports operate and examine the passenger journey through an airport. You will also study worldwide passenger airlines, including their routes, services, business models and employment opportunities.

Topics include:

• The UK Travel and Tourism Industry
• Customer Service in Travel and Tourism
• Preparing for a Career in Travel and Tourism
• Travel and Tourism Destinations
• Hospitality in Travel and Tourism
• Tour Guiding
• Investigating Cabin Crew
• UK Airports
• Worldwide Passenger Airlines.

The course is assessed by:

• Examinations
• Practical assessments
• Written work
• Interviews
• Presentations
• IT assignments
• Role play
• Reports
• Group work.

This one-year Level 3 Travel and Tourism course is designed to prepare you for employment or an apprenticeship within the travel, aviation, hospitality and tourism industries. You will develop industry knowledge, customer-service skills, confidence and professional behaviours that employers value.

Career opportunities may include:

• Cabin crew
• Airport passenger service agent
• Airport ground operations
• Travel consultant
• Holiday representative
• Hotel team member
• Tour guide
• Visitor-attraction assistant
• Cruise ship team member
• Customer-service adviser.

You could also progress to an apprenticeship in areas such as aviation, customer service, hospitality, travel consultancy, events or business administration.

If you would like to continue studying, the course may provide a route to a larger Level 3 Travel and Tourism qualification. After completing the required Level 3 programme, you could progress to university to study subjects such as tourism management, aviation management, hospitality, events or business. University entry will depend on the qualification achieved and the individual university’s entry requirements.