Travel & Tourism level 1

Throughout the Level 1 Certificate in Travel and Tourism, you will complete a range of practical and engaging units designed to introduce you to the industry and develop the skills employers value.

During Term 1, you will learn how to provide excellent customer service and communicate effectively with different types of customers and colleagues. You will explore how positive communication and professional behaviour can create an enjoyable experience for visitors and travellers.

In Term 2, you will discover a range of popular UK travel and tourism destinations, attractions and activities. You will also develop your creativity by designing promotional materials that encourage customers to visit a destination or use a tourism product or service.

During Term 3, you will explore how travel and holidays are promoted and sold to customers. You will learn how to identify customer needs, recommend suitable products and communicate confidently in a sales situation. You will also take part in team activities that develop your confidence, organisation, communication, problem-solving and ability to work effectively with others.

The units are:

• Unit 01 – Customer Service in Travel and Tourism
• Unit 02 – Communication Skills in Travel and Tourism
• Unit 05 – UK Travel and Tourism Destinations
• Unit 08 – Promotional Materials for Travel and Tourism
• Unit 09 – Travel or Holiday Sales
• Unit 12 – Working as a Team in Travel and Tourism.

You will also have the opportunity to take part in social action projects that make a positive contribution to the college or local community. These projects will help you develop valuable transferable skills, including communication, teamwork, organisation, confidence and problem-solving. You will learn how to work effectively with others, take responsibility and make a positive difference.

The course is assessed by:

• Examinations
• Practical assessments
• Written work
• Interviews
• Presentations
• IT assignments
• Role play
• Reports
• Group work.

The travel and tourism industry offers a wide range of exciting career opportunities. On this Level 1 course, you will explore different parts of the industry, including accommodation, transport, travel agencies, tour operators, tourist information services and visitor attractions such as museums, theme parks, zoos and heritage sites. You will also learn about hotels, conferences and events and the important role they play within the sector. 

After successfully completing the course, you could progress to a higher level Travel and Tourism course, onto an apprenticeship or into employment. The course can support you in working towards careers such as cabin crew, travel consultant, hotel team member, tour guide, holiday representative or cruise ship employee.