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Vacancy Details

Apprenticeship in Business Administration

Title of the apprenticeship: Level 3 Business Administrator Apprenticeship Paid hours per week: 35
Wage (Please Highlight) 」5.00
Expected duration in month痴
21

About the employer: We are a busy NHS GP surgery caring for over 4,500 patients. This role will give you much sought after experience of working for the biggest healthcare organisation in the UK. It is a busy and fast paced environment where we guarantee you will learn something new every day that will set you in good stead for your future career.

Are you well mannered
Do you have a keen eye for detail?
Can you remain calm under pressure?
Do you have good communication skills?
Are you able to prioritise tasks?
Do you have excellent organisational skills?
Do you have a desire to learn quickly and work hard?
Then this could be a great career opportunity for you


Overview of the role (what will the learner be doing and what will the learner gain):

As an apprentice working alongside our team of talented medical professionals and administrative team your duties will include:

Answering the telephone and speaking to patients


Filing and retrieving patient information and documents

Data entry, dealing with internal and external correspondence

Sending and receiving faxed correspondence

Printing and organising post

Maintaining office equipment

Speaking to both internal and external customers such as hospitals and pharmacies

Administration and clerical duties
Support the team to maintain accurate, timely and legible records
Develop working relationships with colleagues
During your apprenticeship you will advance your skills in:
IT
Recording and document production
Decision making
Communications
Quality
Planning and organisation
Project management

You will gain knowledge of
The organisation
Relevant regulations
Policies
Business fundamentals
Processes
Environment factors

Develop behaviors in
Professionalism
Personal qualities
Managing performance
Adaptability
Responsibility
Training to be provided (Qualifications to be gained):




Level 3 Business Administrator apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Desired skills:

Methodical and organised

Ability to deal with enquiries in person and by telephone

Ability to record and process information accurately

Ability to implement and maintain electronic and manual information systems

Awareness of the skills and approach required to deliver good customer service

Computer Literate, including spreadsheets and word processing skills.

Good interpersonal and communication skills

Desired personal qualities:

Good organisational skills

Trust worthy


Focused with attention to detail


Can do attitude and confident approach


Ability to multi-task and work to multiple deadlines

Ability to prioritise and organise your own workload

Ability to learn processes and systems




Future prospects:

Where possible we would like to support our apprentice with their ongoing career on completion of their apprenticeship




Vacancy Description:

To have a thorough knowledge of all Practice procedures.
Have working knowledge of telephone/answering machine system.
Receive and make telephone calls as required. Divert calls and take messages. ensuring accuracy of detail and prompt appropriate delivery.
Deal with patient notes and correspondence.
Retrieve and re-file records as required.
Enter patient information on to the computer as required.
Ensure records are updated when required.
Fax and photocopy as requested.
Open post, stamp, sort and distribute as appropriate.
Ensure correspondence, reports, results etc. are scanned/filed promptly and in the correct records,
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Process appointment requests for appointments from patients by telephone and in person.
Undertake any other additional duties appropriate to the post as requested by the Practice Manager or the Partners.


Desired qualifications Maths and English GCSE grades 9-4 (A*-C) or equivalent qualifications are desirable but not essential


Things to consider (optional)
In the performance of the duties the apprentice may have access to confidential information relating to patients and their careers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Have you considered how you will travel to this employer?

Applicants will be required to undertake any additional checks the employer deems appropriate to the job role which could include a DBS Check.



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Overview

  • Location
  • Salary
    £175.00
  • Reference
    VAC-002814