About the employer: St Cuthbert’s is a Catholic community, which guides each of its students to develop their own unique gifts and talents, whatever they may be. By providing a broad range of learning experiences and a supportive and nurturing environment, our students enter the world as confident, rounded individuals, with high expectations of themselves and the self-belief, skills and attributes to achieve their true potential.
Overview of the role (what will the learner be doing and what will the learner gain): The Apprentice Infrastructure Technician is an important part of the ICT team. St Cuthbert’s are increasingly dependent on its ICT systems working properly and efficiently. An overview of the role is to maintain hardware and software used by staff and pupils in the school and to provide technical advice on ICT matters as they relate to the school. To support teachers in developing the use of ICT to support the curriculum.
Training to be provided (Qualifications to be gained):
Infrastructure Technician Apprenticeship Standard
Ability to communicate clearly, both verbally and in writing.
Ability to work as part of a team.
Adaptable and flexible in approach.
Committed to acquiring new skills relevant to the post and attendance on relevant training courses.
Have an interest in and commitment to a career within public sector.
Ability to work in a variety of locations and potential evenings / early mornings.
Experience of using computers either at home, work, college or school to be able to produce letters and other documents and carry out basic operations using e-mail, spreadsheets and databases.
Ability to communicate with confidence and in a courteous manner
A good understanding of IT network systems
Desired personal qualities:
Have strong attention to detail
Possess a strong desire to learn and grow with the business
Smartly presented at all times
KEY TASKS – Supporting Teachers and Pupils
1. Assist the teacher by supporting individuals or groups of pupils during practical aspects of learning. (This may include extra-curricular/IT activities)
2. Provide information, advice and assistance for teachers, pupils and other members of staff on the basic use and setting up of computer equipment, software and procedures.
3. Assist with the production of material and equipment required for teaching as requested, including photocopying, printing, downloading of material, work sheets and help sheets.
4. To provide support during Computer Science lessons where hardware support is required, (Drones, Robots, Microbits).
KEY TASKS – Technical ICT Support
5. Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly.
6. Maintain ICT installations, peripherals and software; restoring faults, replace consumables, updating software and setting up new equipment.
7. Detect, diagnose and resolve basic computer, server and peripheral device faults. Interpret diagnostic information, prioritise resolutions and determine if external support is required.
8. Follow a schedule of ICT maintenance activities across the school, making amendments as appropriate for additional tasks/requests.
9. Support data integrity within the school.
10. Make suggestions for improvement and efficiency as appropriate.
KEY TASKS – Health & Safety/Safeguarding
11. Work to and give guidance to others on the ICT acceptable use policy. This could include guidance on ICT issues relating to e-Safeguarding.
12. Implement school back-up, virus protection and security policies including staff and pupil access to data and files. Note risks to ICT systems and suggest precautions.
13. Ensure that basic safety checks are carried out and escalate problems as required, maintain necessary records. Contribute to the writing and reviewing risk assessments associated with using ICT and operating ICT equipment.
14. Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognised procedures and legal requirements.
KEY TASKS – Administration
15. Assist in the maintenance of an up-to-date inventory of ICT software & licences in school. Assist with the security of equipment and asset labelling as necessary.
16. Operate an efficient system for stocking, storing and distributing items used in the Department/School, including any associated record keeping.
17. Receive and check deliveries and associated invoices, notify the appropriate person of any discrepancies.
18. Track expenditure against budget and produce simple estimates for planned expenditure on consumables.
19. Record loans of ICT equipment. Replace consumables and monitor usage in ICT areas. Keep a log of the types of faults fixed and investigated to refer to if similar errors/faults reoccur.
20. Assist with the design and production of school documentation such as newsletters, prospectuses, posters, leaflets, letterheads etc.
21. Provide management information as requested by the IT Manager/Business Manager.
1. To understand the importance of inclusion, equality and diversity, both when working with pupils and with colleagues, and to promote equal opportunities for all.
2. To uphold and promote the values and the ethos of the school.
3. To uphold the policies, procedures and codes of practice of the School, including relating to finance, data protection, ICT, health & safety, anti-bullying and safeguarding/child protection.
4. To take a pro-active approach to health and safety, working with others in the school to minimise and mitigate potential hazards and risks, and actively contribute to the security of the school, e.g. challenging a stranger on the premises.
5. To participate and engage with workplace learning and development opportunities, subject to the school’s training plan, working to continually improve own performance and that of the team/school.
6. To attend and participate in relevant meetings as appropriate.
7. To undertake any other additional duties commensurate with the grade of the post.
Desired qualifications 5 GCSE’s grades 9 – 4 (A-C) including Maths and English
ICT/IT related qualification – above GCSE level
Things to consider (optional)
You will be required to undertake an enhanced DBS
Extra questions you’d like to ask candidate’s
1. Question 1 (optional)
Please can you tell us why you are interested in this position?
2. Question 2 (optional)
Do you have a good understanding of IT network systems?
3. Question 3 (optional)
Do you have 5 GCSE’s grades 9-4 (A-C)?