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Vacancy Details - Oldham College

Business Administration Apprentice-Level 2

About the employer: We are a long established family practice who are committed to providing first rate medical services to our patients. We provide comprehensive medical services from antenatal care, family planning to chronic disease management and minor surgery.

The practice area covers the Chadderton, Coppice, Hollins, Werneth and Westwood areas of Oldham.

Overview of the role (what will the learner be doing and what will the learner gain): As a Business Administration apprentice, your role will involve:
Ensuring all messages are recorded accurately, efficient communication between other reception staff and other departments is observed.

Opening and sorting of internal and external post.

General office working including faxing, photocopying letters.

Preparation of patient records for solicitors

Training to be provided (Qualifications to be gained):
NVQ Level 2 Business Admin Diploma
Functional Skills English Level 1
Functional Skills Maths Level 1
Functional Skills ICT Level 1
Employment Rights and Responsibilities

Desired skills:
Excellent IT skills including Excel

Strong Numeracy Skills

Well Mannered, Punctual and reliable

Excellent communication skills

Willingness to learn

Able to pay attention to detail

Professional telephone manner

Use strong influencing skills with customers and internal support

Have excellent verbal and written communications skills

Desired personal qualities:
An understanding, acceptance and adherence to the need for strict confidentiality

Ability to use own judgement, resourcefulness and common sense

Ability to work without direct supervision and determine own workload priorities

Ability to work as part of an integrated multi-skilled team

Pleasant and articulate

Able to work under pressure

Able to work in a changing environment

Able to use own initiative

Future prospects: Permanent employment

Vacancy description:

Main purpose of the job is to ensure:-

To book routine and emergency appointments for patients, both over the telephone and for patients presenting at the surgery.

Reception of patients at the surgery for appointments with the GP or other members of the Primary Health Care Team.

To answer telephone enquiries and to record messages accurately from various sources for the information of the GP or members of the PHCT.

Deal with requests for home visits

Scanning reports into patient records

Filing of hospital mail via Docman electronic system. Making sure all relevant information is added onto computer.

Registration of new patients and note summarising. Completion of Temporary Resident forms and immediately necessary forms.

Arrange interpreters for patients as required.

Prepare computerised repeat prescriptions and maintain an accurate record of date and prescription issued.

Ensure the utmost confidentiality at all times

Availability to attend training programmes if necessary out of working hours by prior agreement to both parties.

Be able to cover during sickness and absence, or in other exceptional circumstances, by working extra or changed hours.

Any other duties will be undertaken for the continued improvement and progression of the practice.

Desired qualifications 5* GCSE’s A to D

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