About the employer: We provide professional, outsourced services to both public and private sector clients, specialising in local authorities and the education sector. As subject-matter experts, we achieve the best possible outcomes for our clients by adding value, driving innovation and increasing efficiencies to improve services and reduce costs.
Overview of the role (what will the learner be doing and what will the learner gain): The Council’s Access Oldham information centre is a vibrant environment being the first point of call for Oldham’s citizens relating to a wide range of services including Council Tax, Payments, Waste Collection, Highways, School Admissions and Housing Benefit and many more.
Training to be provided (Qualifications to be gained):
Business Administration Level 2
Functional Skills English – Level 1
Functional Skills Maths – Level 1
Functional Skills ICT – Level 1
Excellent written and verbal communication skills
Attention to detail, working accurately and consistently striving for excellence
Strong interpersonal and customer service skills
Ability to maintain confidentiality
A positive, professional and polite attitude
Ability to work on own initiative and adaptable to various duties/tasks
Be able to multi task and have an organised and methodical approach to work
Experience of using some IT packages such as Microsoft Office including Word, Excel, PowerPoint and Microsoft Outlook preferable.
Desired personal qualities:
Accountability and decision making when dealing with enquiries
Championing the interests of the customer
Resilience and energy
Ability to cope under pressure
Next level of apprenticeship
Be able to maintain accurate computerised information systems by inputting, updating and extracting data.
Provide support with photocopying, printing, scanning and faxing.
To be able to update customers on the progress of their enquiries or service requests.
To assist the team in achieving customer service standards and targets.
To assist in developing new methods of working to improve the service to customers.
Other adhoc duties as required
Desired qualifications 5 GCSE’s grade A-D