About the employer: We care for, and maintain thousands of lifts of varying makes, age and condition. From simple domestic Access Platforms to complex group systems in hi-rise commercial lift applications. We do this with an unerring commitment to our customers. Not only do we provide excellent on-site services, we support this with in-house systems which record, report and inform all of our clients. Fully GPS tracked vehicles, instant email reporting direct from site and comprehensive administration all complete our unrivalled service delivery. We have technical resource that is the envy of our competitors. Whether you require stabilisation of a troublesome unit or a fully comprehensive partnership, we will have the time and knowledge to assist.
Overview of the role (what will the learner be doing and what will the learner gain): To support the day to day running of the business through effective administrative support. Your role will include: Making & receiving telephone calls, handling correspondence, and filing.
Training to be provided (Qualifications to be gained):
NVQ Level 2 Business Admin Diploma
Functional Skills English Level 1
Functional Skills Math’s Level 1
Functional Skills ICT Level 1
Employment Rights and Responsibilities
Ability to communicate effectively both orally and in writing.
Ability to undertake basic mathematical calculations and work confidently with numerical data.
Ability to work as a member of a team and on own initiative.
Ability to adapt to changing work patterns and to undertake staff development to support this.
Ability to forge and sustain good relationships.
Ability to plan and organise work to meet deadlines
Desired personal qualities:
Ability to maintain confidentiality.
Tact and diplomacy.
Enthusiasm and the ability to work under pressure.
Pleasant and caring manner when dealing with people.
Future prospects: Business Administration Level 3 Apprenticeship
Answer all calls in a professional timely manner
Maintain high levels of communication at all levels
Actively listen to the customer
Obtain and evaluate all relevant information from the enquiry
Document all relevant details
Accurately file documents
To communicate with customers in regards to the commencement and progression of scheduled works
Responsible for the accurate inputting of the relevant data on to the company database.
Ensuring the prompt invoicing of completed works
Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the teams.
Undertake any such other duties as may be reasonably requested within the purview of the role.
Desired qualifications 5 GCSE’s 4 and above or (A to D grades)
Extra questions you’d like to ask candidate’s
1. Can you Travel to Oldham for work and training?
2. Do you have the necessary entry criteria?