Vacancy Details - Oldham College

Business Administration Apprenticeship -Level 2

About the employer:
Our EPoS systems are much more than just a till, we help our customers manage their whole business – from stock control to customer loyalty and more, we provide EPoS systems that suits our customer requirements.

Overview of the role (what will the learner be doing and what will the learner gain):
The successful candidate will be undertaking general office duties such as providing a good customer service and answering the phone. The candidate will also be required to input data on a system, creating documents and sorting out the post, photocopying and filing various documents.

Training to be provided (Qualifications to be gained):
Business Administration Level 2

Desired skills:
Must have good organisational skills
Must have attention to detail
Good numerical, IT and time management skills
Excellent communication skills (both written and verbal)
Professional telephone manner
Ability to work towards deadlines and willingness to accept changing priorities when new jobs need to be completed.
Ability to work with people at all levels towards achieving internal and external clients’ and objectives
Previous work experience involving dealing with people is useful but not essential

Desired personal qualities:
Well mannered
Good telephone manner
Keen eye for detail
A professional and friendly manner
Willingness and ability to learn on the job
Friendly, confident and reliable
Hardworking, eager to learn and develop new skills
Team worker with a flexible, professional attitude

Future prospects:
Business Administration Level 3 Apprenticeship

Vacancy description:
Answer phones and transfer to the appropriate staff members
Take and distribute accurate messages (i.e. Name, Company, Number, Address, what the call is regarding).
Greet public and clients and direct them to the correct staff members
Fax, scan and copy documents
Maintain office filing and storage systems
Update and maintain databases such as mailing lists, contact lists and client information
Retrieve information when requested
Update and maintain internal staff contact lists
Type documents, reports and correspondence
Monitor and maintain office supplies
Ensure office equipment is properly maintained and serviced
Keep office area clean and tidy

Desired qualifications
5*GCSE’s at 3+ (A to D)

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